Shipping policy

When can I expect to receive my order? Our order fulfillment process typically takes 3-7 days before shipping. The delivery time varies depending on your location:

- Within the USA: You can anticipate a delivery time of 5-8 business days.
- For international orders: Please expect a delivery window of 10-20 business days.

Where will my order be dispatched from? We partner with an on-demand order fulfillment company that operates globally, so your order will be shipped from a facility that best serves your location.

Will there be customs charges for my order? International orders may incur additional customs and tax fees, which are determined by your local customs office and are beyond our control. Customs regulations vary by country, so it's advisable to contact your local customs office directly to understand their policies regarding duties and taxes on your purchases.

I haven't received my order yet, and it should have arrived by now. What should I do? Before reaching out to us, please consider the following steps:

1. Review your shipping confirmation email to ensure the delivery address is correct.
2. Check with your local post office to see if they are holding your package.
3. Reach out to your neighbors in case the courier left the package with them.

Pro tip: To minimize the risk of package theft, if you're expecting a home delivery and won't be available to receive it, consider using an alternative address where you'll be present. If you've confirmed the shipping address is correct and your package isn't with the post office or neighbors, please contact us at craftybyilllina@gmail.com, providing your order number for further assistance.