Shipping Policy

When will I receive my order?

We aim to process and dispatch all orders within 1–3 working days, unless otherwise stated on the product page.

Delivery times vary depending on your location and the postal or courier service used:

  • Ireland: estimated delivery time is 1–3 working days after dispatch.
  • United Kingdom and Europe: estimated delivery time is usually 5–10 working days after dispatch.
  • United States: estimated delivery time is usually 7–14 working days after dispatch.
  • Rest of the world: estimated delivery time is usually 10–20 working days after dispatch, depending on the destination.

Please note that delivery times are estimates only and may be affected by postal delays, courier delays, customs processing, public holidays or circumstances outside our control.

Where is my order shipped from?

All orders are dispatched from Ireland.

We use An Post and/or other postal, courier or delivery service providers to ship customer orders.

Will I have to pay customs fees?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges applied by the destination country.

These charges are not controlled by illlina and vary by country. They are the responsibility of the customer, unless clearly stated otherwise at checkout.

We recommend checking with your local customs office before placing an order if you are unsure about potential charges.

Please note that customs processing may also cause delivery delays.

What if my order has not arrived?

If your order should have arrived but has not, please take the following steps before contacting us:

  • check your shipping confirmation email to make sure the delivery address is correct;
  • check the tracking information, if tracking was provided;
  • visit or contact your local post office or delivery provider to see if they are holding your parcel;
  • ask your neighbours or building reception in case the parcel was left with them.

To avoid missed deliveries or parcel theft, we recommend using a delivery address where someone will be available to receive the order.

If you have checked the above and still cannot locate your parcel, please contact us at treats@illlina.com with your order number, and we will do our best to assist you.

Incorrect address, failed delivery or uncollected parcels

Please make sure your delivery address is complete and accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, unpaid customs charges or non-collection, we may contact you to arrange re-delivery. Additional shipping charges may apply.