Privacy policy

Last updated: July 2026

At illlina, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit or make a purchase from our website, https://illlina.com/ (the “Site”).

For the purposes of data protection law, illlina is the data controller of your personal information.

1. Information We Collect

Device Information

When you visit our Site, we automatically collect certain information about your device and how you interact with the Site, including:

  • your web browser, IP address, time zone and cookie information;
  • the pages or products you view;
  • how you interact with the Site;
  • the websites, search terms or links that referred you to the Site.

We collect this information using technologies such as:

  • Cookies — small data files stored on your device;
  • Log files — which track activity on the Site, including IP address, browser type, internet service provider and timestamps;
  • Web beacons, tags and pixels — electronic tools used to monitor browsing behaviour and improve our marketing and website performance.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • your name;
  • billing address;
  • shipping address;
  • email address;
  • phone number;
  • order details;
  • payment confirmation details.

Payment information is processed securely by our payment providers. We do not store your full payment card details.

Marketing Information

If you sign up to our newsletter, email updates or marketing communications, we may collect your name, email address and marketing preferences.

Together, Device Information, Order Information and Marketing Information are referred to as “Personal Information” in this Privacy Policy.

2. How We Use Your Personal Information

We use your Order Information to:

  • process and fulfil your order;
  • process payments;
  • arrange shipping and delivery;
  • provide invoices, order confirmations and delivery updates;
  • communicate with you about your order or enquiry;
  • manage returns, exchanges or customer service requests;
  • screen orders for potential risk or fraud;
  • comply with our legal, tax and accounting obligations.

We use Device Information to:

  • operate and improve our Site;
  • understand how customers browse and interact with the Site;
  • assess the effectiveness of our marketing;
  • detect and prevent fraud, abuse or security risks;
  • support advertising and analytics, where permitted by your cookie preferences.

We use Marketing Information to:

  • send you marketing emails, updates or promotions where you have consented to receive them;
  • manage your communication preferences;
  • allow you to unsubscribe from marketing communications at any time.

3. Legal Bases for Processing

We process your Personal Information on the following legal bases:

  • Contract — where processing is necessary to fulfil your order or provide customer service;
  • Consent — where you have opted in to marketing communications or accepted non-essential cookies;
  • Legitimate interests — where necessary to improve our business, prevent fraud, protect our website or understand customer behaviour, provided your rights do not override those interests;
  • Legal obligation — where we are required to retain or share information for tax, accounting, regulatory or legal purposes.

4. Sharing Your Personal Information

We share your Personal Information with trusted third parties where necessary to operate our business, fulfil orders and provide our services.

These may include:

  • Shopify — our e-commerce platform;
  • payment providers — to securely process payments;
  • delivery and shipping partners, including An Post and other postal or courier services used to deliver orders;
  • email and marketing service providers, where applicable;
  • analytics and advertising providers, such as Google Analytics, Google Ads and Meta, where applicable and subject to your cookie and marketing preferences;
  • professional advisers, such as accountants, legal advisers or business advisers;
  • public authorities or regulators, where required by law.

We may also disclose your Personal Information if required to do so by law, to respond to a lawful request, to protect our rights, or to comply with legal processes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, improve your shopping experience, analyse website traffic and support marketing activities.

Some cookies are strictly necessary for the Site to function, such as basket, checkout and security cookies. Other cookies, such as analytics or advertising cookies, are used only where permitted by your cookie preferences.

You can manage your cookie preferences through our cookie banner or your browser settings.

6. Behavioural Advertising

Where permitted by your cookie preferences, we may use your information to show you relevant or personalised advertising through platforms such as Google and Meta.

You can manage your advertising preferences directly through the relevant advertising platforms. You can also opt out of certain targeted advertising services through industry opt-out tools.

7. International Transfers

Some of our service providers may process your Personal Information outside the European Economic Area, including in countries such as Canada, the United States or the United Kingdom.

Where this happens, we rely on appropriate safeguards provided by our service providers, such as contractual protections, standard contractual clauses, adequacy decisions or other lawful transfer mechanisms.

8. Your Rights

If you are located in the European Economic Area, the United Kingdom or another region with applicable data protection rights, you may have the right to:

  • access the Personal Information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your Personal Information;
  • object to certain processing;
  • request restriction of processing;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • object to direct marketing at any time.

To exercise your rights, please contact us at treats@illlina.com.

You also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission.

9. Data Retention

We retain Order Information for our records unless and until you ask us to delete this information, unless we are required to keep it for legal, tax, accounting or regulatory purposes.

Marketing information is kept until you unsubscribe or withdraw your consent.

Cookie and analytics information is retained in accordance with our cookie settings and the policies of the relevant service providers.

10. Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements or business operations.

The updated version will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your Personal Information, please contact us:

Email: treats@illlina.com

Mail:
illlina
67 Hannah Square
St Edmunds Park
Lucan
Co. Dublin
K78 EH90
Ireland