FAQ

Sweet Answers to Your Questions

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Can you make a bag to order?

Yes, we can.

If you have a specific colour, size or idea in mind, please email us at treats@illlina.com. We would love to hear what you are dreaming of and see what we can create for you.

Please note that made to order pieces may take longer to produce, depending on materials and current availability.

Can I change my shipping address after placing my order?

If your order has not been shipped yet, we will do our best to update the shipping address for you.

Please contact us as soon as possible at treats@illlina.com with your order number and the correct shipping address.

Once an order has been dispatched, we are unable to change the delivery address.

Can I change my billing address after my order has been placed?

Once an order has been placed, we are unable to change the billing address.

Please make sure your billing details are correct before completing your purchase.

Can I cancel or change my order?

If your order has not yet been processed or dispatched, please contact us as soon as possible at treats@illlina.com and we will do our best to help.

Because our bags are handmade and some pieces may be prepared especially for you, we cannot guarantee that changes or cancellations will always be possible.

If your order has already been dispatched, we will not be able to cancel or change it.

Will I need to pay duties and taxes for international shipping?

For international orders, customs duties, import taxes, VAT, brokerage fees or other charges may apply depending on your country.

These charges are set by your local customs authority and are not controlled by illlina. Unless clearly stated at checkout, they are the responsibility of the customer.

We recommend checking with your local customs office before placing an order if you are unsure about possible charges.

Will my order be delayed at customs?

International orders can sometimes be delayed by customs processing.

This is outside our control and may affect the estimated delivery time. We know waiting is never the sweetest part, but your bag will be worth it.

If you have any questions about your order, please contact us at treats@illlina.com with your order number.