Terms of Service
Last updated: July 2026
Overview
This website is operated by illlina. Throughout the site, the terms “we”, “us”, “our” and “illlina” refer to our business.
By visiting our website, https://illlina.com/ (the “Site”), and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced or linked on the Site.
These Terms of Service apply to all users of the Site, including browsers, customers, vendors, merchants and content contributors.
Please read these Terms of Service carefully before using our Site. If you do not agree to all the terms and conditions of this agreement, you should not access the Site or use our services.
Any new features, products, services or tools added to our store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service on this page at any time.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates on our Site. It is your responsibility to check this page periodically for changes. Your continued use of the Site after any changes are posted constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
1. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have given us your consent to allow any of your minor dependants to use this Site.
You may not use our products for any illegal or unauthorised purpose. You must comply with all applicable laws, including but not limited to copyright, trademark, consumer protection and data protection laws.
You must not transmit any viruses, worms, malicious code or other destructive software through the Site.
A breach or violation of any of these Terms may result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.
You understand that your content, excluding payment card information, may be transferred over various networks and may be adapted to meet technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, access to the Service, or any contact on the Site through which the Service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. Accuracy, Completeness and Timeliness of Information
We make reasonable efforts to ensure that the information on our Site is accurate, complete and up to date. However, we do not guarantee that all information on the Site is always accurate, complete or current.
The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this Site at any time, but we are under no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to the Site.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend or discontinue the Service, or any part of it, at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service, to the fullest extent permitted by law.
5. Products and Services
Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to our Return Policy.
We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction, where permitted by law. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer.
All product descriptions, images, pricing and availability are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
We do not guarantee that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, although nothing in these Terms affects your statutory consumer rights.
6. Handmade Products
Our products are handmade in small batches. Due to the handmade nature of our bags, slight variations in size, shape, colour, texture, weight or finish may occur. These variations are part of the character of handmade products and are not considered faults.
We make every effort to display our product images and colours as accurately as possible. However, we cannot guarantee that your device or screen will display colours exactly as they appear in real life.
Some products may be made to order, produced in limited quantities or available only while materials are in stock. Estimated production or dispatch times will be stated on the relevant product page where applicable.
7. Orders, Billing and Account Information
We reserve the right to refuse, limit or cancel any order you place with us, where permitted by law.
We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders using the same billing or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or phone number provided at the time the order was placed.
You agree to provide current, complete and accurate purchase, billing and delivery information for all purchases made through our Site.
You agree to promptly update your account and other information, including your email address, delivery address and payment details, so that we can complete your transactions and contact you as needed.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Payments
Payments are processed securely through Shopify and/or our payment providers. We do not store your full payment card details.
By placing an order, you confirm that you are authorised to use the payment method provided.
If a payment is declined, your order may not be processed.
9. Shipping, Delivery and Customs
We use An Post and/or other postal, courier or delivery service providers to ship customer orders.
Delivery times shown on our Site or provided after dispatch are estimates only. Delivery times may vary depending on the destination, postal service, courier delays, customs processing, public holidays, weather conditions or other circumstances outside our control.
For international orders, customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees or other charges applied by the destination country, unless clearly stated otherwise at checkout.
We are not responsible for delays caused by customs, incorrect delivery information provided by the customer, or failure to collect a parcel from a postal or courier service.
If an order is returned to us due to an incorrect address, failed delivery attempt, unpaid customs charges or non-collection, we may contact you to arrange re-delivery. Additional shipping charges may apply.
Risk of loss or damage to products passes to you when the products are delivered to the address provided, subject to your statutory consumer rights.
10. Returns, Cancellations and Consumer Rights
Please review our Return Policy for detailed information about returns, exchanges and refunds.
Nothing in these Terms of Service affects your statutory consumer rights.
If you are a consumer in the European Union, you may have the right to cancel an online purchase within 14 days of receiving your order, unless an exception applies.
Made-to-order, personalised or customised products may not be eligible for cancellation or return simply because you change your mind, unless they are faulty, damaged or not as described.
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at treats@illlina.com with your order number and photos of the issue, so we can review the matter and offer an appropriate solution.
Refunds, where applicable, will usually be issued to the original payment method.
11. Optional Third-Party Tools
We may provide access to third-party tools over which we have no control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without endorsement.
Any use by you of optional third-party tools offered through the Site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.
New services, features or tools introduced on the Site will also be subject to these Terms of Service.
12. Third-Party Links
Certain content, products and services available through our Site may include materials from third parties.
Third-party links on this Site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites.
We do not warrant and will not have any liability or responsibility for any third-party materials, websites, products or services.
Any transactions or interactions with third-party websites or service providers are at your own risk. Please review the third party’s policies and terms carefully before engaging in any transaction.
13. User Comments, Reviews, Feedback and Submissions
If you send us feedback, reviews, comments, photographs or other submissions, whether online, by email, by social media, by post or otherwise, you agree that we may use, edit, publish or share such content for business, marketing or customer service purposes, where permitted by law.
We are under no obligation to:
- keep comments or submissions confidential;
- pay compensation for comments or submissions;
- respond to comments or submissions.
We may monitor, edit or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, abusive, misleading, discriminatory, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.
You agree that your comments and submissions will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.
You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or malware that could affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.
14. Intellectual Property
All content on this Site, including but not limited to text, product names, product designs, images, photographs, graphics, logos, branding, layout, illustrations, videos and other materials, is owned by or licensed to illlina unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, display, sell or exploit any part of the Site or our content without our prior written permission.
Nothing in these Terms gives you any right or licence to use the illlina name, branding, product designs, images or other intellectual property without our written consent.
15. Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store and share your personal information.
16. Errors, Inaccuracies and Omissions
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, except as required by law.
17. Prohibited Uses
In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the Site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in unlawful acts;
- to violate any international, national or local laws, regulations or rules;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, intimidate or discriminate;
- to submit false or misleading information;
- to upload or transmit viruses, malware or any other type of malicious code;
- to collect or track the personal information of others without consent;
- to spam, phish, pharm, pretext, spider, crawl or scrape;
- for any obscene or immoral purpose;
- to interfere with or bypass the security features of the Service, the Site or any related website.
We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
18. Disclaimer of Warranties
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided “as is” and “as available” for your use.
Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection law.
19. Limitation of Liability
To the fullest extent permitted by law, illlina and its owner, employees, contractors, suppliers, service providers, partners or affiliates shall not be liable for any indirect, incidental, punitive, special or consequential damages arising from your use of the Service or any products purchased through the Service.
This includes, but is not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or any similar damages.
Nothing in these Terms shall limit or exclude liability where it would be unlawful to do so, including liability for fraud, wilful misconduct or any liability that cannot be excluded under applicable consumer law.
20. Indemnification
You agree to indemnify, defend and hold harmless illlina and our owner, employees, contractors, suppliers, service providers, partners and affiliates from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
21. Severability
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.
Such determination shall not affect the validity and enforceability of the remaining provisions.
22. Termination
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by ceasing to use our Site and services.
If we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and may deny you access to our services.
23. Entire Agreement
These Terms of Service, together with any policies or operating rules posted by us on this Site, constitute the entire agreement between you and us and govern your use of the Service.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
24. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and interpreted in accordance with the laws of Ireland.
25. Changes to Terms of Service
You can review the most current version of the Terms of Service on this page at any time.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our Site.
Your continued use of or access to our Site or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
26. Contact Information
Questions about these Terms of Service should be sent to us at:
Email: treats@illlina.com
Mail:
illlina
67 Hannah Square
St Edmunds Park
Lucan
Co. Dublin
K78 EH90
Ireland